Trade Services Representative
2 weeks ago
The Customer Service Manager is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.
Key Responsibilities:- Lead, mentor, and motivate a team of customer service specialists to provide exceptional service to a knowledgeable B2B clientele.
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience.
- Liaise closely with technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless response to customer expectations.
Required Skills & Experience:
- Minimum 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or related technical industry.
- Bachelor Degree or Equivalent.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele.
The ideal candidate will possess strong leadership abilities, excellent communication skills, and the capacity to drive results through effective decision-making. They must also be able to foster a positive work environment that encourages collaboration and growth among team members.
This role offers an exciting opportunity for professionals to make a meaningful impact on our organization's success by delivering exceptional customer experiences.
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