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Customer Service Centre Team Supervisor
2 months ago
We are seeking two skilled Customer Service Team Supervisors to oversee our Customer Service Centre. In this role, you will inspire and guide a group of Customer Service Officers (CSOs) across various channels to deliver exceptional and efficient service to our clients.
Key ResponsibilitiesAs a Customer Service Team Supervisor, your responsibilities will include:
- Leading and inspiring a team: Motivate and direct a team of Customer Service Officers (CSOs) to achieve service excellence.
- Providing expert support: Serve as a technical resource and escalation point for intricate issues that require advanced assistance.
- Training and mentoring: Facilitate the professional growth and development of CSOs through effective training programs.
- Enhancing collaboration: Work closely with various internal departments to foster knowledge sharing and improve service delivery.
- Process improvement: Analyze and refine processes within the Customer Service Centre to enhance overall efficiency and effectiveness.
This position is crucial for maintaining high standards of customer service and ensuring a positive experience for our community.