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Customer Service Centre Team Supervisor

2 months ago


Lake Macquarie City Council, Australia Workforce Australia for Individuals Full time
Customer Service Team Supervisor

We are seeking two skilled Customer Service Team Supervisors to oversee our Customer Service Centre. In this role, you will inspire and guide a group of Customer Service Officers (CSOs) across various channels to deliver exceptional and efficient service to our clients.

Key Responsibilities

As a Customer Service Team Supervisor, your responsibilities will include:

  1. Leading and inspiring a team: Motivate and direct a team of Customer Service Officers (CSOs) to achieve service excellence.
  2. Providing expert support: Serve as a technical resource and escalation point for intricate issues that require advanced assistance.
  3. Training and mentoring: Facilitate the professional growth and development of CSOs through effective training programs.
  4. Enhancing collaboration: Work closely with various internal departments to foster knowledge sharing and improve service delivery.
  5. Process improvement: Analyze and refine processes within the Customer Service Centre to enhance overall efficiency and effectiveness.

This position is crucial for maintaining high standards of customer service and ensuring a positive experience for our community.