Customer Success Manager

3 days ago

Canberra, ACT, Australia Teradata Full time

Job Summary

The Customer Success Manager at Teradata is a strategic customer-facing position focused on driving increased adoption of our data and analytics technologies and customer value realization of their investment. As a key member of our team, you will advocate for Teradata to drive success across multiple customer outcomes.

Key Responsibilities

  • Develop and execute customer success plans to drive business growth, customer value, satisfaction, and retention within assigned accounts.
  • Establish and maintain strong executive relationships to drive business outcomes and identify upselling and expansion opportunities.
  • Drive utilization and feature adoption of Teradata software and services by positioning new features to enhance current and new analytical applications.
  • Educate customers on how to use Teradata solutions to solve their most demanding business issues.
  • Own the Net Promoter Score Survey and CSAT to ensure adequate feedback and follow-up on detractors to better understand how to serve customers.
  • Take ownership of activities and issues that drive successful outcomes for customers to ensure they are happy and see value in continuing to renew.

Who You'll Work With

Customer Success Managers work with leading companies across various industries, including financial institutions, manufacturers, telcos, retailers, airlines, and major government entities.

Requirements

  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • 5+ years of experience in customer-facing roles, such as pre-sales, consulting, or software sales.
  • Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
  • Good understanding or experience with Cloud technologies such as AWS, Azure, and Google Cloud.

What You'll Bring

Ideally, you will be a skilled communicator who can confidently and persuasively craft, summarize, and deliver messages tailored to different groups. You possess strong analytical and problem-solving skills, along with excellent organizational and interpersonal skills.

About Teradata

We prioritize a people-first culture because we know our people are at the heart of our success. We focus on well-being because we care about our people's ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

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