Senior Customer Experience Strategist

1 week ago

Armidale, New South Wales, Australia beBeeExpert Full time $125,000 - $175,000
Senior Professional Services Analyst Role

The role of Senior Professional Services Analyst involves partnering with senior decision-makers at leading global companies to enhance customer experiences. As a key member of the team, you will work closely with clients to develop and implement Experience Management solutions.


The Key Responsibilities
  • Collect and document technical requirements and specifications from customers.
  • Develop and apply expertise in Medallia's product offerings to meet customer needs.
  • Configure the Medallia platform to ensure seamless integration and effective delivery of solutions.
  • Support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes to guarantee high-quality results.
  • Provide expert guidance in client meetings, leveraging in-depth knowledge of Medallia's capabilities.

Required Skills and Qualifications
  • Bachelor's degree in a quantitative or analytical field, such as engineering, computer science, statistics, or economics.
  • 3+ years of experience successfully managing and retaining clients while leveraging software skills.
  • Lightning-fast learner with great problem-solving abilities.
  • Ability to work independently on low to medium complexity assignments.
  • Possess passion for helping clients, empathy for their challenges, and excellent communication skills.
  • Capacity to understand, synthesize, and translate between business problems and technical concepts.
  • Growth-minded individual with a desire for continuous learning and proactive initiative driving improvement.
  • Thrives in a high-growth, fast-paced environment.
  • Familiarity with common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
  • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
  • Experience working in industries such as Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.

Culture and Benefits

We celebrate diversity and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

  • Business Systems Strategist

    2 weeks ago

    Armidale, New South Wales, Australia beBeeBusinessSystems Full time $110,591 - $128,345

    Job Title: Business Systems StrategistThe role of the Business Systems Strategist is pivotal in leading the ongoing development of the Curriculum Management System. This system aims to automate and streamline UNE's course and unit approval processes, as well as student-facing information.This position works in collaboration with various stakeholders and...

  • Customer Experience Specialist

    2 weeks ago

    Armidale, New South Wales, Australia beBeeCustomerExperience Full time $64,532 - $84,568

    As a Customer Experience Specialist, you will play a pivotal role in delivering exceptional interactions with our customers. Key responsibilities include:Providing genuine service and creating meaningful moments with customersMaintaining showroom presentation and merchandising standardsProcessing stock, receiving, dispatching, and storingIn this dynamic...

  • Customer Experience Specialist

    2 weeks ago

    Armidale, New South Wales, Australia beBeeCustomer Full time $53,894 - $78,643

    About the Role">We are seeking a highly motivated and customer-focused Retail Assistant to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences in person, over the phone, and online.">Main Responsibilities:">Ensure a safe and welcoming environment for customers and colleagues...

  • Customer Experience Specialist

    1 week ago

    Armidale, New South Wales, Australia beBeeCustomerService Full time $70,000 - $100,000

    Job OverviewWe are seeking a professional with exceptional customer service skills to drive sales growth and deliver memorable experiences.Key Responsibilities:Build genuine connections with customers through personalized service.Utilize strong communication skills to contribute to positive sales performance.Maintain high showroom standards and merchandising...

  • Delivering Exceptional Customer Experiences

    1 week ago

    Armidale, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Retail Sales ConsultantAs a retail sales consultant, you will be passionate about delivering exceptional customer experiences. You will achieve this by providing an outstanding in-store customer journey and empower customers to make informed decisions.Key Requirements:The ability to build connections with a variety of new and existing customers.An...

  • Frontline Customer Experience Specialist

    2 weeks ago

    Armidale, New South Wales, Australia beBeeCustomerService Full time $35,000 - $55,000

    Customer Service RepresentativeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.In this role, you will be responsible for providing exceptional customer experiences and ensuring the store is always clean, stocked and welcoming for our guests.This is a fast-paced job where being able to multitask...

  • Retail Customer Experience Specialist

    2 weeks ago

    Armidale, New South Wales, Australia beBeeCustomer Full time $45,000 - $75,000

    Peak Season Retail OpportunityWe are seeking enthusiastic and motivated individuals to help us deliver exceptional customer service during our busiest trading periods.About the RoleThis is an exciting opportunity for those who enjoy working in a fast-paced retail environment, providing outstanding service to customers and contributing to the success of our...

  • Experience Consultant

    2 weeks ago

    Armidale, New South Wales, Australia beBeeConsultant Full time $125,000 - $165,000

    We are seeking an experienced consultant to join our team.About the RoleThis is a key position that will involve deploying and managing our feedback platform for leading global companies across various industries.You will work with senior decision-makers at some of our largest clients on mission-critical tasks, helping them improve customer experiences.You...

  • Retail Customer Experience Representative

    2 weeks ago

    Armidale, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Delight Customers through Exceptional Service

  • Sales Assistant

    1 week ago

    Armidale, New South Wales, Australia beBeeCustomer Full time $35,000 - $42,000

    Job Description:We're looking for a dedicated and passionate individual to join our retail team as a sales assistant.The ideal candidate will be responsible for creating authentic customer experiences in-store by understanding individual needs and offering tailored style advice.They will also act as a proud brand ambassador, styling customers to help them...