National Account Manager

4 days ago

Smithfield, South Australia Crown Equipment Full time

About the Role

We are seeking a results-driven individual to join our National Service team as a National Service Account Manager. In this role, you will be responsible for ensuring operational excellence and the development and growth of the National Accounts under your management.

Key Responsibilities

  • Manage corporate accounts effectively and develop a national call plan to guarantee customer satisfaction.
  • Identify and attain opportunities for business growth and development.
  • Meet with customers on the corporate account list on a regular basis.
  • Ensure all customer requests and enquiries are attended to in a timely manner.
  • Develop strong relationships with key customers and provide regular information & updates to customers to ensure customer satisfaction.
  • Monitor Service performance to mutually agreed key performance indicators.
  • Utilise reporting and relationships to maximise customer satisfaction while maximising revenue generating opportunities.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Utilise CRM to maintain accurate records of activities and customer interactions.
  • Ensure that all property, equipment and documents belonging to the Company, its clients and associates in control of, or used in the performance of the function, are kept secure and available in good condition.
  • Provide specialist advice when necessary to support Customer Materials Handling Equipment requirements.

Requirements

We are looking for a result-oriented individual with a drive for quality customer service. The successful candidate will demonstrate capabilities of achieving results in a competitive business environment. Prior successful management of a customer base, high energy and motivation to succeed in addition to superior organisational, excellent verbal and written communication skills and good negotiation skills are all requirements of this role.

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

Benefits

As a Crown employee, you get to enjoy:

  • A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
  • Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
  • Corporate Rates for Private Health Insurance.
  • An inclusive working environment.
  • An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

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