Food and Beverage Team Lead

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Marriott International. As a Food and Beverage Supervisor, you will be responsible for leading the food and beverage team to deliver exceptional guest experiences. You will oversee shift operations, ensure that all guests receive outstanding service, and provide leadership and support to staff members.

About the Company

Marriott International is a global hospitality company with over 100 beautiful properties in gateway cities and resort locations around the world. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Responsibilities
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; and serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Inspect grooming and attire of staff, and rectify any deficiencies.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Complete work orders for maintenance repairs.
Requirements
  • Previous supervisory experience in a similar environment.
  • Currently hold a valid QLD Responsible Service of Alcohol (RSA) certificate.
  • Strong work ethic and exceptional customer service skills.
  • Flexibility to work a variety of shifts including evenings, weekends, and holiday periods.
  • Strong time management and organizational skills.
  • Conflict resolution skills with the ability to remain calm and professional in a busy fast-paced environment.
Benefits
  • Unlimited strategic development and career opportunities.
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
  • Recognition programs to keep you motivated.
  • The best hotel training opportunities provided.
  • Wellbeing and mindfulness programs to ensure you stay healthy.

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