Salesforce Platform Specialist

1 month ago


Chatswood, Australia McMillan Shakespeare Limited Full time
Job Title: Salesforce Administrator

At McMillan Shakespeare Limited, we're committed to making a difference in people's lives. As a Salesforce Administrator, you'll play a crucial role in ensuring the smooth operation and ongoing development of our Salesforce platform.

Key Responsibilities:
  • User and license management, including new user setup, roles, profiles, permissions, public groups, and sharing rules.
  • Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Identifying and gathering requirements, translating them into best-practice, scalable solutions with a focus on exceptional user experience.
  • Identifying unused or underutilized platform features.
  • Troubleshooting and solving issues with the Salesforce system.
  • Providing support to users by answering questions, resolving issues, and providing training on the Salesforce platform.
  • Creating and managing reports and dashboards to provide insights and inform data-driven decisions.
  • Integrating Salesforce with other systems, such as external APIs, marketing automation tools, back-office systems, and other CRM systems.
  • Ensuring data security and compliance by ensuring the data within Salesforce is secure and compliant with relevant policies, regulations, and standards.
  • Liaising with key vendors, including Salesforce and external development and support vendors, to achieve business outcomes.
  • Staying up-to-date with Salesforce releases and features and implementing them as necessary.
Knowledge & Experience:
  • Strong analytical skills.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including subject matter experts, managers, executives, and technical resources.
  • A demonstrated ability to solve problems.
  • Strong understanding of Salesforce and its capabilities, with the ability to configure and customize to meet the specific needs of the business.
  • Experience implementing Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Experience working with data within Salesforce, including data migration, data validation, and data quality management.
Qualifications:
  • Strong Salesforce product knowledge.
  • At least 2+ years of Salesforce Administration hands-on experience with Sales, Service, and Experience Cloud.
  • Trailhead Badges/Super Badges.
  • Certified Salesforce Administrator.
What We Can Offer You:
  • Our strong people-first culture.
  • Flexible/hybrid working to enhance your work/life balance.
  • Novated lease benefits and discounts.
  • 12 weeks Paid Parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Paid Income Protection Insurance under MMSG default Super plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Access to Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.

We're an employer who embraces Diversity, Equity & Inclusion, and we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Please note that all successful candidates will be required to undergo background checks.



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