Customer Excellence Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $90,000 - $125,000
Job Role Overview

At a leading global leader, we empower you to drive progress in the industry by working efficiently and sustainably. As a customer excellence expert, you will be responsible for delivering exceptional service experiences.

Key Responsibilities:

  • Optimizing the capture of Installed Base (IB) data to support high-quality service delivery.
  • Facilitating customer education and communication about equipment life cycle status and potential solutions using technology platforms to promote smart, safe, and sustainable service solutions.
  • Supporting business initiatives that leverage IB management to optimize demand opportunities and customer support.

Required Skills and Qualifications:

  • Experience with skilled activities and processes, and ability to manage accurate data analysis.
  • Established experience in an electrical distribution products environment or manufacturing background.
  • Basic knowledge of systems environments, preferably with Microsoft and Salesforce-type platforms.
  • Passion for delivering results in a positive culture environment, leveraging new technologies to drive innovation.

Benefits: Join our dynamic team where you'll collaborate with national teams across Australia and contribute to the Electrification Service Business. You'll have the opportunity to work on challenging projects, develop your skills, and grow your career in a supportive and inclusive environment.

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