Software Implementation Specialist

3 weeks ago

Melbourne, Victoria, Australia TOPdesk Full time

Position Overview

This role offers between 30 to 38 hours of work per week, providing a flexible schedule. We are seeking a dedicated Software Implementation Consultant to join our supportive Customer Happiness team at TOPdesk, located in the vibrant Melbourne CBD.

Role Responsibilities

  • Implement our service management software for a diverse range of clients.
  • Collaborate closely with various stakeholders, from service desk personnel to executive leadership.
  • Utilize your expertise and interpersonal skills to customize implementations based on client requirements.

Ideal Candidate Profile

This position is well-suited for individuals who:

  • Possess strong problem-solving abilities.
  • Enjoy engaging with customers and leading projects.
  • Can work autonomously while also thriving in a collaborative environment.
  • Value international teamwork and communication.

Company Overview

TOPdesk has evolved from a simple ticketing tool for IT helpdesks to a comprehensive service management platform that enhances organizational efficiency. Our culture emphasizes collaboration, flexibility, and a commitment to employee involvement.

Key Attributes of TOPdesk Culture

  • Down to Earth: We pride ourselves on being approachable and relatable.
  • Uncomplicated and Practical: We focus on solutions rather than problems.
  • Honest and Trustworthy: Transparency and respect are at the core of our interactions.
  • Warm and Welcoming: We prioritize nurturing relationships with clients and colleagues alike.
  • Eager to Learn: Continuous improvement and initiative are encouraged.

Qualifications

  • Recent graduates or individuals with up to three years of relevant experience.
  • Relevant tertiary education and technical proficiency.
  • Ability to simplify complex concepts for diverse audiences.
  • Strong analytical and logical problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A collaborative spirit in a multicultural environment.

Compensation and Benefits

  • Annual salary ranging from $60,000 to $71,000, based on experience and education.
  • Comprehensive in-house training in software and soft skills.
  • Opportunities to become an industry expert in ITSM, Prince2, ITIL, and Agile methodologies.
  • Flexible work arrangements, including the option to work remotely for a portion of the year.
  • Generous paid annual leave and a personal training budget.
  • Team-building activities and a collaborative work environment.

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