Senior Retail Operations Manager
4 weeks ago
We are seeking a highly skilled Senior Retail Operations Manager to join our Management team at Freedom. As an Assistant Store Manager, you will be a key member of our leadership team, responsible for driving business growth and ensuring exceptional customer experiences.
Responsibilities- Leadership and Development: Mentor and develop your team to achieve their Key Performance Indicators (KPIs) and goals, contributing to the overall store performance.
- Commercial Acumen: Utilize your commercial skills to increase profitability by optimizing sales, interior decorator programs, Net Promoter Score (NPS), employee engagement, Average Transaction Value (ATV), and strike rates.
- Culture and Environment: Foster a positive work environment centered on teamwork and collaboration, backed by regular feedback and coaching.
- Operations Management: Oversee the day-to-day operations of your store, including rostering, financial management, onboarding new staff, ad-hoc training, and other duties as needed.
- Safety and Risk Mitigation: Embed safety into your team's daily activities, empowering them to identify and mitigate risks.
Freedom is a home of innovation, empowerment, and opportunity. For over 40 years, we have delivered on our promise: making beautiful things for the home accessible to everyone.
We value honesty, transparency, and recognition in our company culture. Spend your day inspired to grow through problem-solving, collaboration, and hard work. We're design-led, passionate, and constantly evolving.
What You'll Get- A competitive salary and superannuation package.
- A generous incentive and bonus scheme directly tied to store performance.
- Limited career growth opportunities, with a development plan tailored to your goals.
- An invitation to Freedom Conferences and Excellence Awards.
- 25% staff discount across all Freedom products.
- A rotating roster with every other weekend off.
- Full training on our product range and leadership development.
- A supportive and friendly work environment.
Around $85,000 - $110,000 per annum, based on location and experience.
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