Customer Experience Leader

1 month ago


Frankston, Australia Super Retail Group Full time

We are a passionate team at Super Retail Group looking for a strong leader to work with our management team and drive our success.

About Our Assistant Store Managers

  • They are leaders in guiding their teams to deliver excellence in customer service and sales, with impeccable attention to detail.
  • Our ideal candidate is an experienced retail people leader who can set goals and targets with their team, managing their success on a regular basis.
  • You will have a strong understanding of visual merchandising of fashion/apparel and work with the team to ensure the store is always well-presented, tidy and engaging for customers.
  • As a Customer Service Manager, you will model exceptional customer service and coach a team to deliver the same.
  • You will be able to resolve complaints and queries in a professional manner, prioritizing the safety of our customers and team.

The Benefits

  • A competitive salary range between $80,000-$110,000 per annum, depending on experience.
  • A rotating roster that allows for every second weekend off.
  • A generous Parental Leave Policy supporting both primary and secondary carers.
  • Access to corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment via our Perks Program.
  • Long-term career opportunities across Super Retail Group.


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