Relationship Development Professional

5 days ago

Australia beBeeCustomer Full time $90,000 - $120,000

Customer Success Advocate

We are seeking a highly motivated and analytical professional to join our Business Banking team as a Relationship Associate.

In this key role, you will be responsible for providing exceptional servicing support to customers within a partnership, enabling Business Banking Managers to focus on developing, growing and deepening customer relationships.

  • You will align with local teams and build relationships with customers through retaining local knowledge.
  • Drive customer advocacy by being an empowered case resolver for customer servicing enquiries.
  • Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.
  • Accountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer banking.
  • Centre of Excellence for onboarding new to bank customers and completion of KYC requirements including accountability for quality and time to cash metrics.
  • Identify ways in which we can continue to meet or better support our customer needs through engagement with specialist bankers.
  • Proactive management of Term Deposit Rollovers and opening of new Term Deposit Accounts.

Requirements:

To succeed in this role, you will require strong communication skills, a tertiary qualification in Banking & Finance or a business-related discipline (preferred), a keen analytical mind, a willingness to learn and develop business acumen, and a desire to work in a dynamic team environment.

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