Direct Services Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeMotivator Full time
Job Overview">

We are seeking a dedicated and experienced professional to join our team as a Direct Services Specialist. In this role, you will be responsible for leading our support team, assisting with training, managing the team's rostering, and ensuring staff resourcing is covered across the business.

The ideal candidate will have excellent interpersonal skills, strong communication abilities, and comprehensive experience in scheduling and rostering team members. They will also possess the ability to lead and motivate a team towards achieving organisational goals and delivering high levels of customer service.

">Key Responsibilities">
  • ">
  • Schedule team members shifts promptly, accurately, and in alignment with service requests and care delivery plans.">
  • Develop strategies to ensure staff are matched with compatible participants.">
  • Mentor, coach, and assist support workers to provide consistent, safe, and quality care and support to the participants supported by the organisation.">
  • Motivate and inspire your team by encouraging a positive environment.">
  • Communicate effectively with the Operations Manager to manage budgets and ensure support workers understand and implement care plans.">
  • Understand and implement relevant policies and processes, actively contributing to their development and refinement.">
  • Engage with internal and external stakeholders when required to ensure participants are consistently supported.">
">Requirements">
  • ">
  • A passion for people and a genuine interest in responding to the needs of others.">
  • Excellent interpersonal skills with strong communication abilities, both written and verbal, to effectively interact with individuals.">
  • Comprehensive experience in scheduling and rostering team members with a high-level understanding of the SCHADS award.">
  • Ability to lead and motivate a team towards achieving organisational goals and high level of customer service.">
">What We Offer">
  • ">
  • We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.">
  • We offer an Employee Assistance Program for support and because time out is so important.">
  • We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.">
  • We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.">
  • We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.">
  • Last but not least, we offer our team members the day off on their birthday.">

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