Direct Services Specialist

Are you ready to join Australia's newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia's leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on** "Building the World that we Want"** and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We're excited that we are looking to expand our team and we're on the hunt for a Direct Services Specialist.

**Requirements**:
**The Role**

We're on the lookout for a highly organised, experienced, reliable, and dedicated Direct Services Specialist that will be responsible for leading our team of support workers, assisting with training, managing the teams rostering and ensuring staff resourcing is covered across the business.

**What you'll be doing**:

- Schedule team members shifts promptly, accurately, and in alignment with service requests and care delivery plans.
- Develop strategies to ensure staff are matched with compatible participants.
- Mentor, coach, and assist support workers to provide consistent, safe, and quality care and support to the participants supported by the organisation.
- Motivate and inspire your team by encouraging a positive environment.
- Communicate effectively with the Operations Manager to manage budgets and ensure support workers understand and implement care plans.
- Understand and implement relevant policies and processes, actively contributing to their development and refinement.
- Engage with internal and external stakeholders when required to ensure participants are consistently supported.

**What you'll bring**:

- A passion for people and a genuine interest in responding to the needs of others.
- Excellent interpersonal skills with strong communication abilities, both written and verbal, to effectively interact with individuals.
- Comprehensive experience in scheduling and rostering team members with a high-level understanding of the SCHADS award.
- Ability to lead and motivate a team towards achieving organisational goals and high level of customer service.

**What we would like you to have**:

- Authorised to work in Victoria.
- Valid Victorian Driver License
- An understanding of the NDIS, disability, and community services sector
- Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
- A minimum of two years' experience in a similar role
- Have experience in coordinating a team in a fast-paced environment with competing priorities.
- Working with Children Check
- NDIS Worker Screening Check
- First Aid/CPR Certificate

**Benefits**

**What we offer**:

- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We offer an Employee Assistance Program for support and because time out is so important.
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- Lastly, we offer our team members the day off on their birthday

If you're viewing this ad and don't quite tick off the whole criteria list BUT and you're keen to take on a new challenge and you think you'd be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.