Experience Manager

2 days ago

Adelaide, South Australia beBeeLeadership Full time $120,000 - $180,000
Customer Experience Manager

Do you want to be part of a high-performing team that prioritizes its members?

The Customer Experience Manager is responsible for leading and developing the Service and Parts departments to deliver exceptional customer experiences, meet financial targets, and uphold premium standards.

Key Responsibilities:

  • Lead, inspire, and develop Service and Parts teams to meet sales and customer satisfaction KPIs.
  • Embed a culture of continuous improvement and professional excellence.
  • Conduct performance reviews, coaching sessions, and structured training to build high-performing teams.

Key Performance Indicators:

  • Deliver exceptional customer experiences through structured customer feedback analysis and action plans.
  • Manage operational data to identify opportunities for efficiency, upsell, and customer retention.

Required Skills and Qualifications:

  • Proven leadership experience in automotive aftersales (luxury brand preferred).
  • Strong financial management capability.
  • Exceptional strategic thinking, planning, and execution skills.
  • Familiarity with systems such as Dealer Management Systems and Retail Next.

Benefits:
Our company offers a dynamic work environment and opportunities for growth and development. As a key member of our team, you will have access to cutting-edge technologies and tools to drive success.

What We Offer:
In addition to a competitive salary and benefits package, we offer flexible working arrangements, ongoing training and development opportunities, and a collaborative and inclusive workplace culture.

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