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Retail Experience Manager

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $70,000 - $90,000

Our Store Manager role is an exciting opportunity for a customer-focused leader to drive sales growth and develop a talented team.

As a key member of our management team, you will play a crucial part in delivering exceptional customer service and creating memorable experiences for every shopper who visits us.

By working collaboratively with the Trainee Manager, you will foster a positive work environment that encourages teamwork and supports individual development.

Key Responsibilities:

  • Lead and Inspire: Lead your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
  • Drive Sales Growth: Analyse business metrics, set targets, and maximise sales through events, parties, and outreach initiatives.
  • Visual Merchandising: Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
  • Financial Management: Manage staffing, operational costs, and stock levels to maintain a healthy retail margin.
  • Team Development: Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
  • Work Environment: Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
  • Events and Promotions: Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
  • Shop Operations: Ensure the shop operates within established guidelines, creating internal processes where necessary to suit your shop's unique needs.

Skills and Qualifications:

  • Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5-star service.
  • Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
  • Teamwork: Consistently lead by example on the shop floor, working with your team to achieve top box goals, and maintaining a positive and supportive work environment.
  • Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with retailers and surrounding stores.