Hotel Experience Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $75,000

Located in the heart of Melbourne's CBD, steps from the arts and entertainment district, this hotel is an ideal base for travelers.

Key Responsibilities:
  • Ensure a reliable and friendly experience for all guests
  • Complete check-ins/out as well as manage guest requests and complaints
  • Proactively find ways to delight and excite our guests to ensure their stay is memorable
  • Assist with concierge-related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurants
  • Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
  • Maximise sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
  • Assist with luggage and delivering guest amenities to rooms
Essential Skills and Qualifications:
  • Have a friendly, bubbly and positive demeanor
  • Have excellent personal presentation and communication skills
  • Radiate a passion for delivering exceptional levels of customer service
  • Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights
  • Adapt to learning new computer systems with ease
  • Ability to work on your own and as part of a team
Benefits:
  • Competitive wages with higher penalty rates than industry average
  • Uniform laundered by the hotel
  • Team meals provided on each shift
  • Worldwide travel discounts at unbelievable rates for you and your friends and family
  • 25% off Food & Beverage in the hotel
  • Leadership training programs created in conjunction with Harvard Business School, to help further your career development
  • Employee Assistant Program & Mental Health Program
About Working Here:
  • We are committed to providing exceptional experiences for our guests

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