Strategic Learning Advisor

4 hours ago


Australia The State of Queensland Full time
About the Role

We are seeking a highly skilled and experienced Senior Advisor to join our Learning, Training, and Development (LTD) team within the Customer Services Branch (CSB). As a key member of our team, you will play a pivotal role in leading high-impact training initiatives, guiding our staff through major changes, and supporting new projects to enhance service delivery to Queensland's diverse community.

Key Responsibilities
  • Lead by Example: Champion LTD programs from conception to fruition, ensuring effective integration of instructional design and learning solutions.
  • Advocate Excellence: Provide specialist LTD advice to our senior leadership, tailoring strategies to underpin the branch's operations and customer service excellence.
  • Manage with Foresight: Steer a prioritised program of work, pioneering instructional design tasks that meet and predict our future business needs.
  • Develop with Creativity: Craft innovative training materials that empower CSB staff in delivering top-tier service.
  • Foster Collaboration: Cultivate strong working relationships with stakeholders, shaping the training landscape to reflect our community's evolving expectations.
What We're Looking For
  • A passion for impactful learning and development strategies.
  • Proven instructional design experience, ideally within government or similar complex environments.
  • A knack for leadership, able to guide projects and people towards excellence.
  • Insightful advisory skills, capable of influencing senior decision-makers.
  • Excellent stakeholder management abilities, fostering collaborative and productive partnerships.
What We Offer
  • Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option.
  • Convenient northside location with ample parking and public transport nearby.
  • The chance to make a significant impact within a dedicated team.
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • Generous leave including: 4 weeks annual leave, 2 weeks sick leave per year, long-service leave after 7 years, salary sacrificing, parental leave, and generous superannuation.


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