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Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely and accurate information to our community.
Key Responsibilities- Provide high-level customer service delivery, resolving enquiries at first point of contact.
- Manage and respond to customer enquiries in a timely and effective manner.
- Work collaboratively with a team to provide efficient and quality customer service.
- Develop and maintain a deep understanding of the needs of our diverse community and provide effective and quality customer service.
- Utilize high-level computer skills, including intricate customer request systems and databases.
To be successful in this role, you will have:
- Experience in delivering high-level customer service and resolving enquiries at first point of contact.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong understanding of and sensitivity to the needs of a diverse community.
- High-level computer skills, including proficiency in customer request systems and databases.
- Work in a friendly, supportive, and professional multidisciplinary team.
- Enjoy a flexible and inclusive work environment.
- Contribute to a values-driven organization that prioritizes customer service and community engagement.
- Enjoy an accrued day off every month.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and working in a dynamic and supportive team, please submit your application.
