Meaningful Impact

3 days ago

Adelaide, South Australia beBeeCompassion Full time $96,000 - $115,300
Customer Service Team Lead

At AnglicareSA, we strive to create a place where every individual feels valued and empowered to contribute their skills and experience. As a Customer Service Team Lead, you will be responsible for leading a team that serves as the welcoming voice of our organization.

Job Description:

The Customer Access team is responsible for delivering exceptional service at the first point of contact for individuals enquiring about our broad range of community services. As a Team Lead, your key responsibilities will include mentoring and coaching your team to consistently exceed service expectations, monitoring enquiry and referral processes to ensure accurate and timely service, acting as a first point of escalation to maintain quality and responsiveness, collaborating with internal stakeholders to ensure knowledge sharing and team readiness, and supporting a positive team culture grounded in empathy, support and inclusion.

Required Skills and Qualifications:
  • Proven experience leading customer service teams, ideally in a contact centre environment.
  • Strong ability to coach, motivate and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
  • A track record of high-quality customer service delivery.
Benefits:

We offer a competitive salary package, flexible working arrangements, access to generous salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships, and opportunities for professional development and career growth.

Others:

As a member of our team, you will have the opportunity to make a meaningful impact in the lives of our clients and communities. You will also have access to our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more.

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