Library Customer Engagement Specialist

9 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $69,869 - $73,402

Deliver high-quality customer experiences in a dynamic library environment. As a key member of our team, you will engage with diverse communities and provide exceptional service that exceeds customer expectations.

About the Role
  • Provide proactive assistance to customers to maximize their use of library resources, equipment, and online platforms.
  • Work collaboratively with colleagues to ensure seamless delivery of library services and programs.
  • Contribute to the maintenance of a welcoming library environment through efficient shelving, tidying, and display management.
  • Develop and deliver literacy and learning program sessions or outreach visits for children and adults under supervision.

This is an exciting opportunity for someone with a strong background in customer service, experience working in public libraries or community-focused organizations, and excellent interpersonal skills.

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