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Facilities Service Manager
3 weeks ago
Job Overview:
We are seeking a skilled facilities management professional to join our team in Perth. As a key member of the facilities management team, you will be responsible for delivering efficient and cost-effective facilities management services across the Western Australia region.
The successful candidate will have a solid understanding of facilities management disciplines and be able to operate independently with minimal guidance. They will effectively plan and manage routines and non-routine tasks, consistently delivering results within required timeframes.
Main Responsibilities:
- Contract Delivery and Performance Management - Oversee the delivery of contracts as scoped with documented performance reviews for the services delivered including planned and reactive works monitoring
- Budgeting and Forecasting - Contribute to the development of detailed budgets and support regular forecast review to ensure alignment with regional financial targets
- Service Performance Monitoring - Implement structured and recurring performance review of services delivered and measure against key imperatives
- Safety and Compliance Governance - Ensure all services delivered by contractors meet safety and compliance requirements as demonstrated through accurate reporting and documentation
- Reactive Maintenance Coordination - Manage reactive service maintenance requests promptly via the automated services FM Portal, ensuring timely resolution and minimal disruption to operations
- Stakeholder Communication and Issue Resolution - Proactively follow up on overdue works and maintain clear, consistent communication with relevant stakeholders regarding progress and resolution timelines
- Operational Reporting - Produce recurring reports supporting the Regional Facilities Manager on the status of Planned and Reactive services delivery against contracted KPI's
Requirements:
- Demonstrates a solid understanding of facilities management disciplines and can operate independently with minimal guidance
- Effectively plans and manages routines and non-routine tasks, consistently delivering results within required timeframes
- Maintains a strong focus on outcomes, managing expectations and communicating clearly
- Communicates confidently and credibly with internal and external stakeholders at all levels
- Builds and sustains positive, productive partnerships with key stakeholders
