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Senior Customer Service Leader

2 weeks ago

Canberra, ACT, Australia beBeeLeader Full time $60,000 - $80,000
Job Opportunity

This role supports the Store Manager in leading a team of Customer Service Assistants, delivering results during assigned times, driving key performance indicators and brand loyalty.

The Store Support Lead is responsible for key administration functions, including personnel management, payroll, cash management, stock management, cleanliness, safety, and driving sales.

Key Responsibilities:
  • Ensure all customer service assistants make personal contact with customers.
  • Achieve store goals as provided by the Operations Manager.
  • Lead Front End Operations.
  • Train staff on customer service values.
  • Maintain store cleanliness, recovery, and readiness for customers.
  • Perform opening and closing store procedures.
  • Assist with Front End Operations.
  • Perform SM duties in absence.
  • Supervise team members.
  • Train, coach, and develop Assistants.
  • Review corporate communications and react accordingly.
  • Partner with Store Manager and/or corporate office regarding store issues.
  • Drive store sales and control expenses.
  • Assist payroll process and ensure within budget.
  • Assist merchandising procedures.
  • Adhere to and hold Assistants accountable to Standard Operating Procedures (SOP).
  • Cash handling procedures, including preparing and dropping bank deposits.
  • Authorise register functions, including post voids, returns, and discounts.
  • Comply with Human Resources policies and procedures.
  • Receive and stock merchandise.
  • Receiving deliveries and managing invoicing/paperwork.
  • Check off stock to invoice.
  • Drive Key Metrics: Sales, Margin, and Expense Control.
  • Perform store maintenance, including garbage removal, cleaning, and maintaining stock room.