Higher Education Administrator

About the Job

The Student Services Officer is a pivotal role that involves providing exceptional administrative and operational support to various stakeholders within our institution.

Main Responsibilities:

• Manage diaries of academic and support staff, including scheduling student appointments.
• Assist with facilities management as needed.
• Oversee timetabling, invigilation, quality control, and examination conduct.
• Conduct system testing before enrolment periods.
• Maintain accurate student records and cleanse data for regulatory reporting purposes.
• Coordinate appointment and management processes for casual teaching staff.
• Support the coordination of university approval processes for teaching staff.
• Provide English Language Testing Centre support when required.

Student Progression and Records Management:

• Coordinate enrolment, re-enrolment, and associated activities.
• Process student progression, completion, and transition processing.
• Manage administration and reporting of student and graduate satisfaction surveys and course evaluations.
• Process results, changes to grades, exclusions, probation, awards, and merit scholarships.
• Handle requests for enrolment variations, deferral, withdrawal in accordance with policies.
• Maintain accuracy of Confirmation of Enrolments (CoEs).
• Cleanse data and perform associated regulatory reporting.
• Coordinate graduation ceremony planning.

Staff/Student Support:

• Process student requests for replacement documentation.
• Assist with ordering and supplying texts and recommended readings on booklists.
• Coordinate moderation and benchmarking processes across nominated programs with internal and external stakeholders.
• Support teaching staff with invigilation duties.
• Assist with annual course reviews, student, and course evaluation processes.
• Provide advice to students on programs, courses, academic policies, and procedures.
• Offer administrative and secretarial support to academic and student committees.
• Develop and maintain relationships with casual academic staff.
• Support College/Campus Orientation, Graduation, and student experience activities.
• Provide advice on College/Campus policies and procedures, program progression, transition to University, and other student-related issues.
• Undertake student monitoring duties, including retention and performance calls.

Qualifications and Selection Criteria:

• Demonstrated ability to meet deadlines and handle competing priorities.
• Excellent attention to detail, including proofreading and editing skills.
• Able to relate well to students and professionals.
• Ability to independently resolve routine problems and issues.
• Sense of responsibility and commitment to education.
• IT literacy and experience with systems like student information systems or customer relationship management systems.
• Excellent communication skills.
• Bachelor's degree or equivalent preferred.
• Work experience in higher education, preferably in a commercial setting.

What We Offer:

• A supportive team environment.
• First-class modern facilities.
• Career development pathways.
• A collaborative work environment focused on academic excellence.

About Us:

We are a global education provider dedicated to transforming lives through education. Our extensive network delivers educational services to over 70,000 learners worldwide each year.

Diversity and Inclusion:

We value diversity and promote an inclusive workforce. We believe equality, flexibility, and diversity lead to a rich and collaborative environment for employees, students, and clients.