Effective Claims Handler

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerCentricity Full time $80,000 - $120,000
Job Title: Claims Resolution Specialist

This role involves providing empathetic support to customers during challenging times, ensuring they feel understood and well cared for.

  • Key Responsibilities:
  • Manage your own claims portfolio and serve as the main point of contact for your customers.
  • Act as a customer advocate, using proactive communication and sound decision-making to fully understand and address customer needs.
  • Support the delivery of exceptional experiences and achieve high-level customer outcomes.

Requirements:

  • A customer-first mindset with a proven passion for delivering exceptional service and handling sensitive conversations with empathy and professionalism.
  • Previous experience in insurance and portfolio management is highly regarded.
  • Resilience and emotional intelligence, with the ability to support customers through emotional situations.
  • Strong decision-making skills and a proven history of complaint resolution.
  • Efficiency and adaptability, with the ability to manage multiple priorities and deliver great service within set timeframes.

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