Service Delivery Manager

17 hours ago


Council Of The City Of Sydney, Australia ClearCompany Full time
Service Delivery Manager

ClearCompany is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the successful delivery of our Dynamics 365 and ERP services to our prestigious client base.

Key Responsibilities:

  • Accountable for service delivery outcomes and customer satisfaction
  • Meet regularly with clients to review the status of products and services
  • Prepare and present client operational and service reports
  • Strategically liaise with clients around their issues register/roadmap
  • Act as the primary point of contact for clients for non-BAU matters or escalations

Requirements:

  • Minimum 3 years' experience as a Service Delivery Manager/Customer Success Manager
  • Strong knowledge and experience of ITSM processes, including driving service initiatives
  • Demonstrated experience in project management, service delivery, client management, and leadership
  • Exceptional stakeholder management skills, including an ability to build support for improvement initiatives
  • Strong negotiation skills

About ClearCompany:

ClearCompany is a Microsoft-Focused Business Applications Tech Consultancy that provides innovative, industry-ready solutions to our clients. We offer a stable career path at any level with a wide range of benefits and work/life balance options.

This is a genuinely exciting role that offers a varied workload, technically excellent team, lots of career growth, lots of WFH (if desired), flexible working hours / great work-life balance.



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