
Care Advocate
3 days ago
Role Overview
The primary objective of this position is to establish a seamless connection between our clients and the technical team. This critical link ensures that our clients and their pets receive the highest quality care and attention from the moment they arrive until their departure.
This role requires dedication, flexibility, and exceptional communication skills to effectively manage client relationships, provide timely updates, and address any queries or concerns.
We are seeking an individual who can build trust, foster a sense of community, and ensure a positive experience for all parties involved.
Key Responsibilities- Client Service Excellence: Continuously strive to deliver outstanding service, exceeding client expectations in every interaction.
- Pet Updates and Communication: Provide regular updates on pet health and status, ensuring open lines of communication with clients at all times.
- Team Collaboration: Work closely with the technical team to share information, coordinate efforts, and resolve any issues that may arise.
- Financial Support: Assist clients with financial and insurance-related matters, ensuring seamless processing and resolution.
- Administrative Tasks: Accurately complete administrative duties, including data entry, phone inquiries, and financial processing.
Availability and Flexibility
This role demands flexible availability to cover various shifts, including mornings, evenings, weekends, and public holidays.
BenefitsOngoing Training and Career Advancement: Our commitment to professional growth and development ensures that you'll have opportunities to enhance your skills and advance your career.
Work-Life Balance: We prioritize a healthy balance between work and personal life, recognizing the importance of self-care and overall well-being.
Discounted Veterinary Treatments: As a valued member of our team, you'll enjoy exclusive access to discounted veterinary services, ensuring the best possible care for yourself and your loved ones.
Fitness Passport: Stay active and engaged with our Fitness Passport program, offering a range of benefits and incentives to promote physical fitness and wellness.
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