Customer Service and Support Expert

3 days ago

Sydney, New South Wales, Australia Auto Parts Group Full time

About the Role

We are seeking a highly motivated Customer Service and Support Expert to join our team at Auto Parts Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, efficiently managing their parts enquiries, requests, and quotes.

The ideal candidate will have a strong passion for delivering outstanding customer experiences, excellent communication skills, and a proven ability to work in a fast-paced environment. You will be able to identify and interpret parts through our enterprise applications, respond to customer escalations, and maintain departmental KPIs.

Key Responsibilities

  • Provide high-level service to customers, efficiently managing their parts enquiries, requests, and quotes.
  • Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
  • Identify and interpret parts through our enterprise applications.
  • Respond to customer escalations, order allocation, part profile & inventory records.
  • Maintain departmental KPIs and focus on continuous improvement.

About You

  • You are passionate about delivering outstanding customer experiences.
  • You have excellent communication skills and a proven ability to work in a fast-paced environment.
  • You are highly motivated, driven, and self-starting.
  • You are punctual and reliable with a proactive work ethic.
  • You are a natural problem solver who is solutions-focused with sound computer skills.
  • You are driven by customer satisfaction, which is at the centre of every decision you make.

What We Offer

We offer a competitive salary of $65,000 per annum, plus benefits such as APG 'Me' Day, paid parental leave, training, business perks, events, wellbeing support, and diversity and security. Our dynamic team culture prioritizes continuous improvement, embracing technology, and safety, making us a great place to grow your career.

About Us

Australia's leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry, we are committed to giving our customers 'Real Advantage'. With over 30 years of experience, we continue to deliver on our commitment to operational excellence and innovation, making us a top choice for those looking for a rewarding and challenging role in customer service.

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