Support Services Professional

6 days ago

Ballarat, Victoria, Australia beBeeCommunication Full time $66,416 - $67,678
Technical Support Specialist

The Technical Support Specialist is a key role in our organisation, providing critical technical support to clients. The successful candidate will have excellent interpersonal and communication skills, with the ability to troubleshoot alarm and equipment issues.

  • Key Responsibilities:
    • Provide Technical Support: Respond to client enquiries, troubleshoot alarm and equipment issues, and escalate as needed.
    • Configure & Test Devices: Assist with setting up new peripheral devices and ensure they are working correctly.
    • Manage Equipment Returns: Process returned alarm units and peripheries, ensuring accurate record-keeping.
    • Dispatch Equipment: Prepare and dispatch equipment to clients and update records accordingly.

Requirements:

  • Excellent interpersonal and communication skills
  • Experience in computer operation and administration
  • Previous customer service experience desirable
  • Previous technical support experience desirable

Benefits:

  • Flexible work arrangements
  • Salary packaging for living expenses
  • Access to Staff Fitness program
  • Staff rewards and recognition program

About Us:

We are a healthcare provider dedicated to delivering sustainable healthcare tailored to evolving community needs. Our mission is to enhance services and careers, providing quality care to rural and regional communities.

Culture & Benefits:

Our organisation values diversity and inclusion, committed to providing a diverse and inclusive workforce. We offer flexible work arrangements and competitive benefits packages.

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