Global Logistics Operations Customer Liaison Specialist

6 days ago

Perth, Western Australia beBeeCustomer Full time $103,840 - $121,670
Logistics Service Manager Role

In this pivotal position, you will play a crucial part in refining processes and ensuring the efficient movement of inventory and shipments. Your work will significantly impact the timely delivery of vital medicines and other essential goods.

Key Responsibilities
  • Deliver high levels of service quality through close collaboration with operational and commercial stakeholders.
  • Drive all sales activities to achieve strategic objectives.
  • Ensure best-in-class customer onboarding.
  • Focus on continuous process improvement, ensuring accurate and complete customer data and service records.
  • Actively manage interfaces and information exchange with your team and stakeholders to ensure effective shipment management.
  • Prioritise customer complaint management, ensuring consistent delivery against promised service levels.
  • Maintain close cooperation with Operational Care Centres and Revenue Care Centres to optimise the customer experience.
  • Meet or exceed all financial targets and strategic objectives.
Requirements
  • You will focus on customer engagement, satisfaction, retention and reactivation.
  • Own, monitor and drive all sales activities.
  • Evaluate and improve customer onboarding processes.
  • Develop and implement process improvements.
  • Manage interfaces and information exchange.
  • Prioritise customer complaint resolution.
  • Collaborate with operational teams and stakeholders.
  • Drive business growth and meet financial targets.
About Us

We are a global leader in logistics, shaping everyday life and enabling ordinary and special moments for people worldwide.

Our company offers a stable environment where careers can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, careers contribute to more than imaginable.

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