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IT Technical Specialist

2 weeks ago

Logan City, Queensland, Australia beBeeDesktop Full time $80,000 - $120,000

The Desktop Support Specialist role entails providing expert assistance to ensure optimal functioning of users' IT workstations and devices.

Responsibilities:
  • Offer comprehensive desktop support services to guarantee seamless user experiences.
  • Employ advanced troubleshooting techniques to diagnose and resolve complex hardware and software issues.
  • Manage user access controls and permissions through Active Directory, ensuring strict adherence to company policies.
  • Collaborate with the team to install, configure, and update Windows operating systems and software applications.
  • Maintain detailed documentation of IT support processes and solutions for future reference and training purposes.
Requirements:
  • Proficiency in Active Directory for secure and efficient user access control management.
  • Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
  • Advanced knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
  • Extensive experience with Windows OS to configure, manage, and support desktop environments.
  • Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.