IT Specialist

4 weeks ago

Logan City, Queensland, Australia Westpoint Autos Full time

2 days ago Be among the first 25 applicants

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IT Support Specialist – Automotive Industry (Titan DMS Focus)

Location: Hillcrest, QLD

Servicing: Queensland Coast (On-site & Remote Support)

Employment Type: Full-Time

Salary: $76, 515

About The Role

We are seeking a skilled and proactive IT Support Specialist to join our team, focusing on the maintenance and support of our Titan DMS (Dealership Management System) across a network of 500 users located along the Queensland coast.

This role is hands-on and varied, combining day-to-day IT support with involvement in project implementation. You will provide both on-site and remote support, so flexibility and professionalism are key. A deep understanding and experience with Titan DMS is essential.

Key Responsibilities

  • Provide timely, professional IT support for a wide range of hardware, software, and network-related issues
  • Administer and maintain the Titan DMS system, including reporting, database maintenance, system configuration, pricing updates, operation codes, and manufacturer-specific settings
  • Deliver on-site and remote desktop, server, and network support
  • Diagnose and troubleshoot technical problems, providing effective, long-term solutions
  • Perform routine system maintenance, updates, and backup procedures to ensure operational continuity
  • Accurately document all support activities and maintain a comprehensive incident log
  • Work collaboratively with the broader IT team to share knowledge and enhance service delivery
  • Train and assist end-users to improve their use and understanding of IT systems
  • Participate in IT projects and deployments as needed

What We're Looking For
  • Proven experience in a similar IT support role, ideally within a fast-paced, dealership or automotive environment
  • Extensive experience with Titan DMS is required
  • Hands-on expertise in diagnosing and resolving hardware and software issues
  • Experience with Windows Server, Active Directory, and Group Policy management
  • Strong knowledge of TCP/IP networking, firewalls, and router configuration
  • Experience deploying and managing Cisco Meraki networks is highly desirable
  • Demonstrated experience with the installation and configuration of HP and Sharp printers
  • Microsoft certifications (e.g. Microsoft 365, Azure Administrator) are highly valued
  • Excellent problem-solving skills with the ability to work independently and under pressure
  • Strong communication and interpersonal skills for end-user support and team collaboration
  • Relevant technical certifications will be highly regarded
  • Must hold a valid Australian driver's licence for site visits

If you're an experienced IT professional who thrives in a dynamic environment and enjoys working closely with both systems and people, we'd love to hear from you.

Job Type: Full-time

Pay: $76,515.00 per year

Work Authorisation
  • Australia (Preferred)

Work Location: In person

Application Deadline: 06/08/2025Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesMotor Vehicle Manufacturing

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