Telco Operations Specialist

5 days ago


Melbourne Airport, Australia Team Global Express Full time
Telco Operations Specialist

We are seeking a highly skilled Telco Operations Specialist to join our team at Team Global Express. As a key member of our IT team, you will be responsible for coordinating Telco services, managing vendor relationships, and driving cost-effective solutions.

Key Responsibilities:

  • Engage with Telco vendors to ensure smooth operations and effective service delivery.
  • Coordinate Telco service procurement, aiming for optimal service value.
  • Identify opportunities for cost optimization and improve Telco service utilization.
  • Lead quality assurance efforts, ensuring service standards are met and issues are addressed.
  • Support the development and enforcement of Telco policies and governance standards.
  • Generate and analyze management reports for Telco services.
  • Conduct monthly reviews of partner billing invoices.

Requirements:

  • Bachelor's degree in Business, Commerce, IT, or a related field (preferred).
  • Solid understanding of IT and telecommunications principles.
  • Strong written and verbal communication skills for effective stakeholder engagement.
  • Proficiency in data analysis and experience using data tools to transform and interpret data.
  • Skilled in spreadsheets and analytical reporting.
  • ITIL/ITAM certification is a plus.

About Team Global Express

Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations and striving to become an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.



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