Payment Specialist, Telco

6 months ago

Melbourne, Australia AGL Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

About the Role:
The Credit and Affordability business unit has functional ownership and responsibility for overseeing all operational tasks associated with receiving, allocating and processing customer payments including returns and refunds.

As the Payments Specialist you will support the Payments Operations manager and actively contribute to the enhancement of payments operations and processes to achieve best-in-class standards. You will be required to closely collaborate with internal and external stakeholders to ensure the efficient operation and maintenance of relevant processes, addressing operational trends and issues and identifying and implementing additional improvement opportunities.

What you’ll do:
- Design, implement and operate operational controls and reporting to ensure effective and efficient operation of processes.-
- Ensure ongoing compliance (quality adherence, regulatory & contractual) of payments processes.- Perform root cause analysis and issue identification, management, and remediation.- Manage business incidents from identification to resolution including any remediation activities.- Lead and manage end-to-end business improvement initiatives to improve customer experience, drive operational efficiencies and/or to reduce costs.- Identify emerging technology and innovation opportunities to improve the payment experience.

About you:
- Strong analytical, reporting and data skills (including SQL) with focus on attention to detail- Ability to engage stakeholders, conduct workshops to define, capture and document needs and business requirements.- Strong verbal and written communication skills- Experience with process management and understanding of business drivers, preferably in the utilities sector.- Deep understanding of SAP, AGL Retail Processes and project management methodologies is highly desirable- Wookie and Jbilling would be preferable

LI-VN1 #LI-Hybrid

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Credit

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