Senior Business Analyst

3 weeks ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

We’re looking for an upbeat and energetic individual who is not afraid to get into the detail and seek out opportunities to improve the way we run our Telco Credit business. The Senior Business Analyst will be providing intelligence to identify opportunities to enhance the end-to-end collections experience through designing, tracking, reporting and monitoring outcomes and root cause themes from customer insights.

Our Telco Pay and Assist team is focused on maximising collection effectiveness through improved collection processes, resulting in reduced net bad debt expense, and enhanced customer experience.

What you’ll be doing:

  • Utilising advanced data analytics to monitor, assess, and optimize debt recovery performance, providing actionable insights to improve credit management processes and outcomes.

  • Developing, managing, and enhancing data pipelines and reporting assets, including data extraction, transformation, and loading (ETL), to support effective credit and collections decision-making.

  • Collaborating with cross-functional teams (finance, customer service, and operations) to define and implement initiatives that drive improvements in collections outcomes, process efficiencies, and debt reduction strategies.

  • Applying business analysis techniques to identify root causes of inefficiencies, create process maps, and recommend enhancements that drive process optimisation and improve overall collections effectiveness.

  • Ensuring compliance with financial, regulatory, and legal standards in all credit processes, providing support for change management activities, and maintaining adherence to industry best practices.

What you’ll bring:

  • Proven experience in credit risk and collections analytics, preferably within the Telco industry.

  • Expertise in data/analytics tools such as SQL, Python, or R Studio, with the ability to analyse large and complex data sets.

  • Experience using data and analytics to deliver measurable cashflow protection or revenue generation for a large customer-facing organization.

  • Demonstrated experience in analytical roles, providing actionable insights and implementing business outcomes based on recommendations.

  • Strong understanding of credit management principles, with knowledge of relevant regulatory guidelines and processes.

  • Ability to analyse processes, recommend solutions, and drive the solution to completion, improving credit management and debt recovery outcomes.

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location:

Docklands VIC 3008

Job Family Group:

Credit

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