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Senior User Experience Designer

2 months ago

Canberra, ACT, Australia HCM Australia Full time
Senior User Experience Designer Opportunity

We are seeking a highly skilled Senior User Experience Designer to join our team at HCM Australia. As a key member of our Design and Strategy team, you will play a critical role in delivering business analysis and UX design services to various uplift initiatives within the Government.

Main Responsibilities:
  • Lead research with customers using co-design techniques, including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research, to uncover insights and verify design concepts.
  • Develop documentation identifying business problems, research findings, and create artifacts to map user pain points, journey maps, service blueprints, and personas to support timely project delivery.
  • Communicate concepts through storytelling and prototypes ranging from low to high fidelity, including wireframes, click-throughs, and interactive prototypes.
  • Identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.
  • Contribute to the development of estimates for human resourcing efforts and cost for design activities, and discovery and design phases.
  • Work closely with other areas within the organisation to promote the value of great design in achieving positive business and community outcomes.
Requirements:
  • Advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking.
  • 5-10 years experience working in a similar role for government organisations.
  • Excellent design capabilities developing journey maps, personas, empathy maps, service blueprints, and other HCD artifacts.
  • Demonstrated ability and experience in conducting user research.
  • Excellent written and oral communication skills, including strong facilitation skills.
  • Ability to work as part of a multi-disciplinary team in an agile development environment.
What We Offer:
  • $150-$160 per hour + super.
  • 12-month contract opportunity.
  • Aus citizen clearance required.