Customer Success Professional
4 weeks ago
We are proud to partner with a globally recognised provider of integrated freight and supply chain solutions, offering air and sea forwarding, customs clearance, road and rail transport, and contract logistics.
About the RoleWe are seeking an experienced Customer Service Representative to join our team in a customer-focused role. As a key member of our team, you will be responsible for managing a portfolio of valued customers and key stakeholders.
Key Responsibilities- Establish and maintain long-term sustainable partnerships with customers and key stakeholders.
- Prompt attention to customer quote requests and purchase order management.
- Respond to customer enquiries regarding bookings, new orders, status updates, billing, and transport.
- Liaison with airlines, shipping lines, overseas partners, and other relevant parties to request rate and service information and booking control.
- Maintain regular communication with internal departments to monitor shipment coordination and ensure timeframes are met.
- Preparation and management of reports as per customer SOP's.
- Problem solve, promptly resolving any issues as they arise.
To be considered for this position, you will be a dynamic team player with the drive to succeed, able to work in a fast-paced environment. Positive attitude with strong communication and interpersonal skills. Solutions orientated with effective problem-solving abilities. Proficiency with Microsoft Office Suite and Cargowise preferred. Recent experience in import operations or customer service within a freight forwarding environment essential.
Interested in this opportunity? Apply via the link below or contact Melinda Butts for a confidential discussion.
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