Luxury Experience Ambassador

2 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $65,000 - $85,000
Experience Opportunity: Deliver Exceptional Guest ServicesAt Sofitel Gold Coast Broadbeach, we believe in creating a luxurious experience for every guest.We are looking for an individual who shares our passion for connecting with people and providing exceptional hospitality. As a member of our team, you will be responsible for delivering seamless experiences for all guests, from check-in to check-out.You will be part of a global luxury brand that invests in your learning and development. With opportunities for internal growth and progression, you will have the chance to thrive in our dynamic and inclusive community.To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a high level of emotional intelligence and relationship management skills. Proficiency in using hotel management software and Microsoft Office Suite is also essential.If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you. Join us at Sofitel Gold Coast Broadbeach and become part of a team where everyone's contribution is valued.Key Responsibilities:
  • Creating a warm welcome and luxury experience for every guest, from check-in to check-out
  • Sharing passion and pride for the brand, connecting guests with the hotel services and luxury offerings
  • Coordinating with the wider hotel team to deliver a seamless experience for all guests
  • Leveraging your attention to detail and organisational excellence to process guest payments, accounts, and front office operations
What We Offer:
  • A global luxury brand that invests in your learning and development
  • Complimentary meal on shift available via Le Café
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels
  • Discounted parking
  • Paid birthday leave
  • Earn rewards that suit you and your lifestyle, from hotel accommodation, dining, and shopping vouchers

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