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Customer Activation Specialist

2 months ago

Port Adelaide, Australia Workskil Australia Ltd Full time
About the Role

The Customer Activation Consultant will be responsible for developing and implementing innovative strategies to enhance the employment prospects of Workskil Australia customers. This role will involve collaborating with various stakeholders to establish a range of activities that support customer activation requirements.

The successful candidate will work closely with the Customer Activation Manager to identify and create activities that support sites, referral processes, schedules, and activity management. They will also review report data to aid sites in their daily activation management of customers.

This is a part-time (30 hours per week) fixed-term position (until 15/08/2025) based at our Port Adelaide site.

About You

To be successful in this role, you will need to demonstrate:

  • High-level interpersonal skills;
  • Ability to work effectively with a culturally diverse range of clients, employers, and staff;
  • Strong skills in data entry, Microsoft Office suite, and typing (minimum 30 words per minute);
  • Ability to create employment pathway opportunities;
  • Ability to read reports and use data to identify performance and compliance issues;
  • Ability to read, interpret, and apply corporate and operational policy and procedure work within a quality management system.

You will also be required to:

  • Hold a current driver's licence;
  • Have a minimum Certificate IV in Employment Services or Career Development and completed three selected WHS modules from the Certificate IV in WHS;
  • Have a minimum of 12 months experience in Employment Services.
About Us

Workskil Australia is a national not-for-profit and charitable organisation that has been supporting Australians to achieve sustained economic and social self-reliance for almost 40 years. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.

What We Offer

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.

We are an inclusive, equal opportunity employer and welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, and applicants who have a disability. We deliver a range of employment and community services to children, young people, and their families and are committed to creating a safe environment for children and young people in the delivery of these services.