Customer Activation Specialist

4 weeks ago

Port Adelaide, Australia Workskil Australia Ltd Full time
About the Role

The Customer Activation Consultant will be responsible for developing and managing innovative, safe, and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment.

This role will involve partnering with various stakeholders to establish a range of activities to enable our customers to meet their Activation Requirements.

The Customer Activation Consultant will support the Customer Activation Manager in identifying activities, creating activities to support Sites, referral processes, schedules, and activity management.

The role will also involve reviewing report data to aid the Sites with their daily activation management of customers.

About You

To be successful in this role, you will need to demonstrate high-level interpersonal skills, be able to work effectively with a culturally diverse range of clients, employers, and staff.

You will also need to have strong skills in data entry, the ability to use the Microsoft Office suite, and the ability to type at a minimum of 30 words per minute.

Additionally, you will need to be able to create employment pathway opportunities, read reports, and use that data to identify performance and compliance issues.

You will also be required to hold a current driver's licence, have a minimum Certificate IV in Employment Services or Career Development, and have completed three selected WHS modules from the Certificate IV in WHS.

Finally, you will need to have a minimum of 12 months experience in Employment Services.

About Us

Workskil Australia is a national not-for-profit and charitable organisation that has been supporting Australians to achieve sustained economic and social self-reliance for almost 40 years.

We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

We promote a positive team culture where high performance can thrive, and we value excellent customer service, integrity, and honesty in our employees.

We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.

In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive, and innovative environment for you to thrive.

Our Values

We conduct our business with the highest degree of care, integrity, respect, honesty, and service.

We believe that the care, respect, and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience.

As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.

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