Operations Director

2 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Lead Venue Operations Manager

This is an exceptional opportunity to oversee the overall operations of a vibrant venue, focusing on customer service, safety protocols, and staff development.

About You:
  • Strong leadership and decision-making abilities
  • Effective communication and team management skills
  • Operational discipline and time management expertise
  • Able to coach, mentor, and support staff growth
  • Confident in managing and leading in a customer-facing environment
  • Attention to detail and ability to translate vision into action
  • Fiscal and administrative capabilities
  • Dedication to customer satisfaction and member experience
  • Professionalism, accountability, and resilience
  • Focus on maintaining high facility standards
Main Responsibilities:
  • Oversee daily operations across the aquatic centre
  • Drive member experience through creating a welcoming environment for fitness and aquatics users
  • Support employee career development
  • Evaluate and maintain health, safety, and wellbeing of all visitors

Please note that this position requires strong leadership skills, excellent communication, and a focus on delivering exceptional customer experiences.

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