Airline Passenger Service Agent

22 hours ago


Australia beBeePassenger Full time $114,088 - $126,997

Customer Experience Representative

We are seeking a highly skilled Customer Experience Representative to deliver exceptional passenger service in a fast-paced environment.

The successful candidate will be responsible for providing timely, efficient, professional, and safe passenger service functions, including check-ins and lead gate agent duties.

  • Key Responsibilities:
  • Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and professional manner.
  • Carry out passenger check-in duties and other related tasks commensurate with the passenger service.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assist passengers during disrupted or delayed services who require special assistance such as wheelchair assistance to and from aircraft.
Requirements:
  • Commitment to delivering exceptional customer service
  • Ability to handle pressured and stressful job situations successfully
  • Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to customer requirements during aircraft operation
  • Ability to effectively communicate with people from diverse backgrounds
What We Offer:
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary package


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