Airline Passenger Service Representative

1 day ago

Australia beBeeCustomerService Full time $49,999 - $74,999

Job Title: Passenger Service Agent

Job Description

Airport passenger service agents play a vital role in ensuring a smooth and enjoyable experience for air travelers. They provide assistance to passengers from the terminal to the aircraft, handling various tasks including check-in, boarding, and disembarkation.

Duties and Responsibilities
  • Assist passengers during the check-in process, verifying tickets and issuing boarding passes.
  • Handle luggage checking, ensuring it is loaded onto the correct flight.
  • Provide accurate flight information to passengers, including updates on delays, cancellations, and gate changes.
  • Resolve passenger complaints and issues efficiently and professionally.
  • Offer support and answer questions regarding flight schedules, fares, routes, and policies.
  • Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.
  • Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Requirements and Qualifications

To be successful as an airport passenger service agent, you should possess the following skills and qualifications:

  • Strong interpersonal skills and ability to work effectively in a team environment.
  • Excellent communication and problem-solving skills.
  • Ability to maintain composure under pressure and adapt to changing situations.
  • Physical capability to handle passenger baggage and operate wheelchairs when required.
  • Fluency in English (additional languages welcomed).
  • Confidence in using software and technology – intermediate skills required.
  • Australian citizen or resident with unlimited work rights.
  • Possession of a valid Australian driver's license and reliable transportation.
  • Must be 18 years of age or older.
Benefits

We offer a range of benefits to our employees, including:

  • On-site employee parking available.
  • Uniforms provided.
  • Opportunities for career advancement.
  • Accrual of annual and personal leave.
  • Comprehensive and paid training and ongoing support provided.
Why Join Our Team?

We are committed to providing a workplace that fosters inclusion and diversity. We believe in the power of our values to drive our success and are seeking dedicated individuals to join our team.

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