Lead Passenger Services Specialist

2 weeks ago


Australia beBeeCustomerCentricity Full time $60,000 - $85,000

Lead Passenger Services Specialist

">Role Overview

The Lead Passenger Services Specialist is a pivotal position within our organization, responsible for overseeing the shift management of our Passenger Services team.

  • Deliver customer-centric services by coordinating and performing tasks across all work areas during operational shifts.
  • Provide on-the-job coaching, training, and performance feedback to achieve high levels of service excellence.
  • Ensure efficient resource allocation to meet Service Level Agreements and operational requirements.
  • Maintain accurate records and reporting as per industry standards, legislation, and organizational policies.
Key Responsibilities

This role requires a strong commitment to our values and operating procedures, with a proven track record of leadership experience and a customer-centric services culture.

  • Demonstrate ability to lead a team, share information, and provide support to ensure coordinated approaches to client requirements.
  • Maintain a safe working environment at all times, adhering to company safety protocols and processes.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and possess strong leadership skills. Apply now to join our team.



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