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Head of Loyalty and Customer Experience

2 months ago

Sydney, New South Wales, Australia Cathay Pacific Airways Limited Full time
Job Title: Head of Loyalty

Cathay Pacific Airways Limited is seeking a highly skilled and experienced professional to lead our loyalty and rewards program.

Key Responsibilities:
  • Develop and implement a comprehensive loyalty strategy to drive customer engagement and retention.
  • Collaborate with cross-functional teams to design and deliver loyalty programs, promotions, and communications.
  • Monitor and analyze customer behavior and preferences to inform loyalty program development and optimization.
  • Manage relationships with loyalty program partners and vendors to ensure seamless execution and high-quality experiences.
  • Lead a team of loyalty professionals to achieve business objectives and drive customer loyalty.
Requirements:
  • Minimum 10 years of experience in loyalty marketing, customer engagement, or a related field.
  • Proven track record of developing and executing successful loyalty programs that drive customer retention and revenue growth.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a world-leading airline and contribute to its success.