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Hearing Support Specialist

1 month ago

Sydney, New South Wales, Australia Bloom Hearing Specialists Full time
About WSAudiology

WSAudilogy is a global leader in the hearing aid industry, collaborating with over 12,000 colleagues across 130 countries. Our mission is to empower individuals by restoring hearing for millions worldwide.

Compensation and Benefits

We offer a competitive remuneration package, which includes a salary range of $50,000 - $65,000 per annum, depending on experience. Additionally, we provide ongoing training and professional development opportunities, clinic incentives, paid parental leave, and access to an Employee Assistance Program (EAP).

About the Role
  • This role involves engaging with customers through various channels, including phone, email, and in-person interactions, providing tailored product information and resolving concerns efficiently.
  • You will be responsible for scheduling appointments for hearing assessments and consultations with our expert audiologists, guiding customers through our innovative range of hearing devices and accessories.
  • Maintaining strong administrative skills, you will also contribute to local marketing efforts and perform minor hearing aid repairs (training provided).
Requirements and Qualifications
  • A minimum of 2 years' experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and ability to navigate software programs (CRM, appointment management, etc.).
  • Attention to detail, solid administrative background, and collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.
Bloom Hearing Specialists' Values

As an equal-opportunity employer, we prioritize creating an inclusive employee experience, celebrating diversity, and promoting a culture of respect and empathy. We are committed to fostering a workplace where everyone feels valued and empowered to grow professionally.