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Customer Service Professional
3 weeks ago
Our team is seeking a skilled professional to fill a Customer Service Representative position. The successful candidate will work in our Wallan Branch, interacting with customers on a daily basis and providing exceptional service to meet their evolving needs and challenges.
About the Role
The role involves being the first point of contact for customers, assisting them to identify suitable products and services, and ensuring a seamless experience throughout. You will be responsible for processing transactions efficiently and accurately, while demonstrating our digital banking options to customers to make their banking simple, easy, and secure.
Key Responsibilities
* Provide exceptional customer service, addressing inquiries and resolving issues promptly
* Assist customers in selecting the most suitable products and services
* Process transactions accurately and efficiently
* Demonstrate digital banking options to customers
Required Skills and Qualifications
* A passion for delivering an amazing customer experience
* Excellent communication and interpersonal skills
* Ability to work collaboratively as a team member
* Keen eye for detail and accuracy
* Willingness to upskill and develop your career
Benefits
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Collaborative and inclusive work environment
* Recognition and reward for outstanding performance
Diversity and Inclusion
* We value diversity and inclusion in the workplace, creating an environment where everyone feels valued and respected
* Our Employee Resource Groups promote a culture of equity and respect, celebrating individual backgrounds and identities
