Customer Service Representative
1 week ago
About This Role:
We are seeking a highly skilled professional to provide exceptional service to our customers as their primary point of contact.
- You will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.
- You will work closely with internal teams to resolve complex customer issues and provide solutions that meet their needs.
Key Responsibilities:
- Respond to customer inquiries via various communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
Required Skills and Qualifications:
- A strong background in customer service
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment
Benefits:
- A rotating roster allowing you to work from the comfort of your own home.
- The opportunity to earn a KPI-based bonus every six months, on top of a generous yearly salary.
- Comprehensive training and ongoing development opportunities.
- Access to discounted electricity and gas rates.
- An employee assistance program providing free, confidential personal counseling services.
About Us:
We pride ourselves on providing an outstanding customer experience to our 1.2 million customers across Australia.
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