Claims Associate
2 weeks ago
Job Title: Claims Associate - Operations
Job Summary: We are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.
Key Responsibilities:
- Lodge new insurance claims for our customers and intermediaries
- Determine coverage through exploratory questioning, policy interpretation, and using judgment and analysis to make informed decisions
- Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
- Negotiate and obtain collection of customer excess, including appropriate education of payment options
- Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws, and leveraging preferred suppliers/repair methods
- Respond to and manage customer, supplier, and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalizing the claim
- Respond to and manage claim activities; customer, supplier, and repairer correspondence and complaints within agreed timeframes and obligations
- Ensure information provided to the customer is clear, complete, and accurate based on sound knowledge and understanding of claim policies, processes, and their intent
- Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
- Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost-effectiveness of the Claims function
- Accountable for decision-making within policy guidelines and delegations of authority to deliver the best outcome for the customer and the organization
- Appropriate and professional workplace behaviors, assist other team members, and willingly undertake other key responsibilities and activities to contribute to overall portfolio health
- Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader
Requirements:
- Relevant tertiary qualification desired (Business, Finance, Commerce)
- 1-2 years working in general insurance preferred
- Call center experience preferred
- Experience working within a customer service environment
- Computer literacy and navigational skills using multiple systems simultaneously
- Demonstrated ability to achieve targets
- Experience working in a fast-paced, high-pressured environment preferred
What We Offer:
- Incentives, Rewards, and Recognition program
- Laptop, Headset, and Phone set provided
- Proficient in MS Office
- Excellent communication skills
Work Environment:
We offer a flexible work environment with a variety of shift options over 7 days a week, including flexi-part-time roles with a minimum of 15 hours per week and full-time roles with 38 hours per week. Our team is committed to providing a positive and supportive work environment that encourages growth and development.
WFH Requirements:
- Dedicated private work area
- Ergonomically set up (desk/chair)
- Reliable Internet
- Active Landline connection
- Monitor
- First aid kit and fire blanket
-
Claims Associate
6 days ago
Melbourne, Victoria, Australia Adidas Full timeJob SummaryThe Claims Associate will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations for adidas Pacific.Key Responsibilities:Claims Analysis: Assess claims to determine liability, minimizing exposure for the company by making informed approval or...
-
Claims Associate
4 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OperationsJob Summary:We are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge...
-
Claims Associate
4 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OperationsJob Summary:We are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge...
-
Claims Associate
4 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OperationsJob Summary:We are seeking a highly motivated and organized Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key...
-
Claims Associate
4 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OperationsJob Summary:We are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge...
-
Claims Associate
2 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OpsJob Summary: We are seeking a highly skilled Claims Associate - Ops to join our team at WNS Global Services. As a Claims Associate - Ops, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge new insurance claims...
-
Claims Associate
2 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title: Claims Associate - OperationsJob Summary: We are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge...
-
Claims Associate
14 hours ago
Melbourne, Victoria, Australia WNS Global Services Full timeRole OverviewWe are seeking a skilled Claims Associate to join our Operations team. The successful candidate will be responsible for delivering exceptional customer service and ensuring seamless claim management.Key ResponsibilitiesLodge new insurance claims for customers and intermediariesDetermine coverage through exploratory questioning and policy...
-
Claims Associate
1 week ago
Melbourne, Victoria, Australia adidas Full timeJob SummaryWe are seeking a skilled Claims and Returns Specialist to join our team at adidas Pacific. As the Associate Claims Specialist - Customer Service Representative, you will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations.Key...
-
Claims Associate
2 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate - Operations, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key ResponsibilitiesLodge new insurance claims for our customers and...
-
Claims Associate
3 weeks ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Claims Associate - Operations to join our team at WNS Global Services. As a Claims Associate, you will be responsible for delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge new insurance claims for our customers and...
-
Claims Associate
1 day ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob DescriptionRole SummaryAs a Claims Associate at WNS Global Services, you will play a key role in delivering industry-leading service excellence while maintaining a commercial focus that drives business outcomes. You will be responsible for facilitating an efficient and cost-effective end-to-end claims experience that relieves stress and creates peace of...
-
Claims Associate
6 days ago
Melbourne, Victoria, Australia WNS Global Services Full timeJob Title:Claims Associate - Operations SpecialistJob Summary:We are seeking a highly skilled Claims Associate - Operations Specialist to join our team. The successful candidate will be responsible for delivering industry leading service excellence while maintaining a commercial focus that drives business outcomes.Key Responsibilities:Lodge new insurance...
-
Claims Associate
14 hours ago
Melbourne, Victoria, Australia Adidas Full timeJob SummaryThe Associate, Claims (Customer Service) will play a key role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations for Adidas Pacific. This position will contribute to shaping and refining processes, continuously improving our approach to Claims and Returns...
-
Claims Expert
3 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeJob Title: Technical Claims SpecialistWe are seeking an experienced Technical Claims Specialist to join our team at Suncorp Group. As a key member of our specialty lines claims team, you will partner with National Managers on portfolio health, complex claim strategy, and decision-making.Key Responsibilities:Provide technical decision-making for specialty...
-
Claims Technical Lead
6 days ago
Melbourne, Victoria, Australia Suncorp Group Full timeJob Summary:At Suncorp Group, we are seeking an experienced Claims Technical Lead to join our Commercial Claims team. The successful candidate will be responsible for designing and delivering a consistent, best-in-class technical and coaching framework for the Injury Liability Claims team, ensuring compliance with regulatory obligations and lifting technical...
-
Technical Claims Professional
13 hours ago
Melbourne, Victoria, Australia Suncorp Group Full timeAbout the RoleAt Suncorp Group, we are looking for an experienced Technical Claims Professional to join our team in Sydney, Brisbane, or Melbourne. As a key member of our specialty lines claims team, you will partner with National Managers on portfolio health, complex claim strategy, and decision-making.We are seeking experienced claims or legal...
-
Technical Claims Specialist
2 weeks ago
Melbourne, Victoria, Australia Suncorp Group Full timeJob SummaryWe are seeking an experienced claims professional to join our specialty lines claims team as a Technical Claims Specialist. In this role, you will be responsible for providing technical decision-making for specialty claims teams across portfolios.Key ResponsibilitiesProvide technical decision-making for specialty claims teams across...
-
Claims Portfolio Manager
3 weeks ago
Melbourne, Victoria, Australia Hooker & Heijden Full timeHooker & Heijden is seeking a seasoned claims professional to manage a portfolio of liability claims. The ideal candidate will have a deep understanding of PI & Med Mal OR Public and Products Liability policies and be able to develop effective strategies for claim resolution.Key Responsibilities:Manage a portfolio of liability claims, including liability...
-
Claims Portfolio Manager
1 month ago
Melbourne, Victoria, Australia Hooker & Heijden Full timeJob Title: Claims Portfolio ManagerWe are seeking a skilled Claims Portfolio Manager to join our team at Hooker & Heijden. As a Claims Portfolio Manager, you will be responsible for managing a portfolio of liability claims, including effective liability assessment, reserve justification, and claim resolution strategies.Key Responsibilities:Manage a portfolio...
