Team Leader Ageing Operations

4 weeks ago

Sutherland Shire, Australia Benevolent Society Full time

About the Role

We are seeking an experienced Team Leader to support the Manager of Ageing Operations in delivering exceptional consumer-directed care services to older adults. In this role, you will lead your team in fostering a client-centred service culture, ensuring genuine engagement with clients, their carers, and families.

Key Responsibilities

  • Guide Case Managers in creating a flexible, client-centred service approach.
  • Support team members in understanding and aligning with the organization's vision, values, and direction in their daily practice.
  • Collaborate with the Manager to ensure operational effectiveness and identify opportunities for process improvements.
  • Provide clear leadership, professional supervision, and practice support to team members.

Our Benefits

We support people to live their best life. That includes you, our employee. A 'best life' is unique to everyone and can change as life changes:

  • Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay.
  • Motor Vehicle Packaging Options – to suit your lifestyle.
  • Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
  • Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
  • Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
  • Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
  • Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Requirements

  • Tertiary qualification in Human Services, Social Work, Welfare, Nursing, or equivalent experience.
  • Experience leading a team in the Community Services Sector, specifically in Disability or Ageing.
  • Knowledge of consumer-directed and self-directed care models.
  • Proven leadership experience, including practice supervision and performance management.
  • Ability to identify and implement quality improvements in programs or services.
  • Collaborative approach with strong skills in influencing and engaging stakeholders.

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